The quality I prize most in myself and others is without a doubt: resourcefulness. Particularly the think-on-your-feet, stay calm (and cheerful) brand of resourcefulness that is required for anyone working in live events. Unforeseen problems are a given, but the flavor of the problem is always a surprise – it could be logistical or aesthetic, occasionally technical or human-related. Almost always the problem is out of our control, but it is most definitely our job to resolve it.

My first grown-up job was bringing high-powered, influential executives together to talk about the future of their industry. It was 2006 and we were all still somewhat in awe of the fact that we could rent DVDs through the mail. But the huge shift that was about to happen in the media industry (aka the release of the first iPhone the following year) was something I experienced through the perspectives of the leaders making the decisions. How did I find my way to this front row seat while still in my twenties? I was the event manager for industry programs at the Paley Center for Media.

As an event production company, we’ve encountered nearly every challenge imaginable. Over the years, we’ve developed a toolkit of strategies that help us handle any problem efficiently and gracefully. Here are some key ways to successfully pivot towards success.

Our ability to build trust is the key to our success. As a production firm, building trust with vendors, partners and especially with our clients, is our most valuable skill.

When we set out to work with a new client, trust building is top of mind. I feel it most intensely in the early planning calls. As we set out to plan what will ultimately be a labor intensive and expensive endeavor, the first few meetings are crucial. We need a strong foundation early on so that when compromises are required, when money won’t solve every problem and we have to get creative, when challenges arise, we are able to set a plan and move forward together with our clients knowing we are on solid footing together.